Unlock Answers to Your Burning Questions

Our ticket prices aren’t fixed, as they may vary depending on the season, availability, and special promotions. To stay updated on the latest fares, we recommend checking our website regularly. You can also reach out to us via Instagram or WhatsApp for the most current pricing.

Yes, during peak travel periods, ticket prices may fluctuate due to increased demand. This seasonal adjustment allows us to maintain our schedule, ensure smooth operations, and provide the best possible experience for all passengers. Please visit our website or contact us via Instagram or WhatsApp to stay updated on current fares.

We understand plans can change! You can reschedule your trip as long as we have seats available. However, changes cannot be made within 48 hours of travel.

Our cancellation fees are as follows:
- 7+ days before departure: No charge
- 3-6 days before departure: 50% of the ticket value.
- 0-2 days before departure or no-show: 100% of the ticket value.

**Cancellations due to force majeure events (e.g., bad weather, volcanic activity) are exempt from these fees.

Booking online is the easiest and most reliable option. You’ll get live availability and instant confirmation. Just select your route, date, and enter your details. Payments can be made via credit card or PayPal.

*Alternatively, you can call our reservations team between 8:00 AM and 9:00 PM, or visit our offices.

We recommend booking directly with us for the best discounts and accurate, reliable information. Many small tour desks in Bali, Gilis, and Lombok are unlicensed, which can lead to issues like being booked on the wrong boat or losing your money with no chance of a refund. To avoid problems, always book directly with us or through a reputable travel agent. It’s the easiest way to ensure your trip goes smoothly.

Yes! We run promotions throughout the year, kindly follow our social media on Instagram @ekajayafastferry for the updates.

• We are not responsible or liable for tickets purchased through third-party agents, unless confirmed in writing by our official team.
• Refund policies and terms may vary depending on the agent’s policies
• To ensure a smooth experience, we recommend purchasing tickets directly from our official channels at www.ekajayafastferry.com
  

• Before each departure, we must receive clearance from the harbor master to ensure passenger safety. The harbor master evaluates key factors such as weather and sea conditions before granting approval. The official clearance letter is typically issued 30 minutes to an hour before departure.

• The Cancellations due to may occur due to weather conditions, operational constraints, or regulatory requirements.
• If a cancellation happens, we will provide the necessary assistance based on our policies.
  

Although it’s a rare condition, cancellations may happen, especially during the rainy season (January–March). If this occurs, you’ll have the following options:

• Reschedule to another date (subject to availability).
• Cancel your trip and receive a full refund.
• Opt for alternative transport, such as a slow ferry, with a partial refund based on costs. Land transport will be provided in Lombok, and our staff will assist you throughout.
  

We prioritise your comfort with:

• Relaxing, spacious seating .
• Priority seat for little ones, seniors, and special assistance guest
• Air-conditioned cabins.
• LCD Television.
• Onboard toilets.
• An experienced crew fluent in English.

Your safety is our top priority. Our boats comply with International Safety Management standards and are equipped with:

• Life jackets and rafts.
• Distress flares.
• Ship-to-shore radios.
• Fire-fighting equipment.
• EPIRB (Emergency Position Indicating Radio Beacon).

Yes, when sea conditions are favorable. However, for your safety, you may be asked to come inside by the crew.

Unfortunately, pets are not allowed.

• Up to 25kg for checked-in baggage (of usual proportions)
• 1 hand-carry bag up to 7kg.
• The total baggage allowance per passenger is 32kg.

Our vessels are proudly insured, meeting the highest industry standards to ensure your safety and peace of mind. We understand that every journey should feel secure, so we’re committed to providing reliable protection for you and your loved ones from the moment you step aboard.

Our trips are not recommended for:

• Pregnant women.
• Elderly or infirm passengers.
• People with heart or back problems.

**Insurance only covers passengers up to 65 years old, but travelers outside these conditions can still board after signing a disclaimer. 

For a smoother journey, we recommend preparing ahead if you're prone to seasickness. Taking motion sickness medication at least 30 minutes before departure can help, along with simple tips like focusing on the horizon and sitting in a stable area to stay comfortable throughout the trip.

Our primary departure point in Bali is Padang Bai, the best choice for most travelers. However, if you stay on the islands, you can also conveniently catch a ferry from Nusa Penida or Nusa Lembongan.

Travel times vary depending on pick-up points and guest numbers. Morning transfers from Central Bali to Padang Bai typically take around 1 hour depending on the traffic of the day.

To avoid stress, we strongly recommend traveling a day before your flight. Peak seasons can be unpredictable, and last-minute arrangements might not be possible.

Yes, we provide private shuttle services in Bali for an additional cost, depending on your location.

At Ekajaya Fast Ferry, we are pleased to offer private and shared shuttle services in Bali (not including Nusa Penida and Nusa Lembongan) to make your journey even more convenient. Whether you’re traveling alone, with a group, or as a family, we have options to suit your needs.

Private Shuttle Service

Our Private Shuttle is perfect for those seeking a more personalised experience. Available for up to 4 passengers, we recommend a maximum of 3 passengers for optimal comfort. The shuttle will pick you up or drop you off directly at the harbour, ensuring a hassle-free transfer to and from your journey with us.

Sharing Shuttle Service

For those looking for a more budget-friendly option, our sharing shuttle service is available with a maximum of 3 passengers per vehicle. Each shuttle has a maximum of one stop between your pickup or drop-off location and the harbor. This ensures that your journey remains quick and efficient. For example: If you’re staying in Kuta, the shuttle may pick you up at your hotel and make one stop to pick up another passenger at Seminyak before heading to the harbor.

Pricing

Prices for our shuttle services vary depending on the pickup and drop-off location. Please check with our team or on the booking platform for specific rates.

Please note: All of our shuttles only offer transfers to and from the harbor. We do not provide shuttle services between point A to B, such as from hotel to hotel. For more detailed information on shuttle routes and pricing, please contact our customer service team or check during booking.

Let us make your travel to and from the harbor as seamless as possible. Book your shuttle service today and enjoy a comfortable ride to your ferry departure.

• Gili Islands: No motorized transport; horse carts (cidomo) are available.
• Lombok: Getting around Lombok is convenient, with several transportation options available. We recommend checking with your accommodation, as many hotels offer shuttle services or can assist in arranging a reliable pickup from Bangsal Harbor or Senggigi Harbor. Alternatively, you can find taxis, private drivers, or ride-hailing services to ensure a smooth and hassle-free journey.
• Lembongan/Penida: Visit our office, and we’ll assist with finding ashuttle.

No worries! If you’re arriving or departing from Padang Bai, just let us know your pick-up location at least 24 hours in advance, and we’ll help arrange your transport. If we don’t receive this information in time, we may be unable to secure your transfer. Feel free to reach out if you need assistance—we’re happy to help.